AMC & SLA

AMC & SLA

Annual Maintenance Contract and Service Level Agreements are a full-range IT service which will make the company free from all tensions related to IT and Telecommunication. Nowadays keeping an IT department or on call services will cost latterly more than the required or accomplished task. By signing a AMC or SLA with Sutton IT, you are free from all unexpected expenses and cost in IT field period. We will take care about the IT and Telecommunication

The on-site proactive monthly maintenance deliver day-to-day reliability. While our annual strategic IT reviews and pro-active fleet management ensure roll-overs are handled in a smooth and predictable manner and you can regain control of your IT budget through the fixed monthly fee and the lack of a lock-in contract.

Some of our SLA and AMC benefits:

  • 24x7 helpdesk
  • 24x7 monitoring of your IT systems
  • Fixed monthly cost
  • No call-out, travel or admin costs
  • Hardware and software discounts
  • Comprehensive Service Level Agreements
  • Monthly on-site proactive maintenance
  • Strategic annual IT reviews
  • IT strategy, budgeting and expert advice
  • Full system administration documentation
  • Regular patch and system updates
  • Continuous server, desktop and network checks
  • Continuous anti-virus and backup checks